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Karma's Industry Privacy Policy

 

Last Updated: November 16, 2024

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1. Introduction

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At Karma's Industry, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our residential cleaning services.

 

2. Information We Collect

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  • Personal Information: Name, address, phone number, email address, and payment details.

 

  • Service Details: Information about your property (e.g., size, condition) necessary for service provision.

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  • Communication Records: Emails, messages, and call logs between you and Karma's Industry.

 

3. How We Use Your Information

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  • Service Delivery: To schedule and provide cleaning services.

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  • Payment Processing: To process transactions and send invoices or receipts.

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  • Customer Support: To respond to inquiries, requests, or complaints.

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  • Marketing Communications: To send promotional materials, if you have opted in to receive them.

 

4. Information Sharing and Disclosure

  • Third-Party Service Providers: We may share your information with trusted third parties who assist us in operating our business (e.g., payment processors).

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  • Legal Requirements: We may disclose your information if required by law or in response to legal proceedings.

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  • Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new owner.

 

5. Data Security

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We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

 

6. Your Choices

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  • Access and Correction: You may request access to or correction of your personal information.

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  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.

 

7. Cookies and Tracking Technologies

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Our website may use cookies to enhance user experience. You can set your browser to refuse cookies, but some features may not function properly.

 

8. Children's Privacy

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Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

 

9. Changes to This Privacy Policy

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We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy.

 

10. Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us at:

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  • Phone: (660) 243-3059​

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By using our services, you acknowledge that you have read and agree to this Privacy Policy.

Karma's Industry Refund Policy

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Last Updated: November 16, 2024

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At Karma's Industry, your satisfaction is our utmost priority. We are committed to providing high-quality cleaning services and ensuring that our clients are happy with the results. This Refund Policy outlines the conditions under which refunds are granted, the process for requesting a refund, and other important details.

 

1. Satisfaction Guarantee

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  • Quality Commitment​

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We will arrange a complimentary re-cleaning of the specific areas of concern at the earliest convenience.

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  1. If you are not completely satisfied with any aspect of our cleaning services, please notify us within 24 hours of the service date.

 

2. Eligibility for Refunds

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After Re-Cleaning​​

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  1. If you remain dissatisfied after the re-cleaning, you may be eligible for a partial or full refund, subject to our assessment.

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  1. Conditions

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Refund requests must be made within 48 hours of the original service date.

 

  • The property must be in the same condition as when the service was completed.

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  1. Ineligibility

    • Refunds will not be issued if:

 

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Access to the property was not provided at the scheduled time.

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  • The property was in an unsafe or unsanitary condition beyond normal cleaning.

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  • Issues are reported beyond the 48-hour notification window.

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  • The dissatisfaction is due to pre-existing conditions (e.g., permanent stains, damaged surfaces).

 

3. Refund Request Process

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  1. How to Submit a Request

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  • Phone: Call us at 660-383-3488 during business hours.

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  1. Required Information​

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Your full name and contact details.

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  • Date of service and address of the serviced property.

  • Detailed description of the issues encountered.

  • Pictures of the issues you encountered are required.

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  1. Supporting Documentation

    • Photos or evidence supporting your claim are required to process the refund.

 

4. Processing Time

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  1. Review Period​

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  1. We will review your refund request and notify you of our decision within 5 business days.

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  1. Refund Execution

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Approved refunds will be processed within 7-10 business days via the original method of payment unless otherwise arranged.

 

5. Non-Refundable Fees

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  1. Cancellation and Rescheduling Fees​

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Fees incurred as per our Cancellation Policy and Rescheduling Policy are non-refundable.

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Third-Party Charges​

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  1. Any additional charges from payment processors or banks are not refundable by Karma's Industry.

 

6. Exceptions

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Force Majeure Events​

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  1. No refunds will be issued for cancellations or service issues arising from events beyond our control, such as natural disasters or severe weather conditions.

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  1. Policy Abuse

    • Clients who frequently request refunds may be subject to review and potential refusal of future services.

 

7. Satisfaction and Feedback

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  1. Customer Satisfaction​

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Your feedback is valuable to us. We strive to improve our services continually and appreciate any comments or suggestions you may have.

  1. Future Services​

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We are committed to regaining your trust and hope to have the opportunity to serve you again in the future.

 

8. Contact Us

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For any questions or concerns regarding this Refund Policy, please contact our customer service team:

 

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy as part of our comprehensive Terms and Conditions.

 

Note: This Refund Policy is governed by and construed in accordance with the laws of Missouri. Any disputes arising from this policy shall be resolved through negotiation or mediation in Missouri.

Thank you for choosing Karma's Industry for your cleaning needs. We value your business and are dedicated to providing exceptional service.

Karma's Industry Terms and Conditions

 

Last Updated: November 16, 2024

 

1. Acceptance of Terms

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By scheduling or using any services provided by Karma's Industry ("we," "us," or "our"), you ("client," "you," or "your") agree to be bound by these Terms and Conditions. Please read them carefully before engaging our services.

 

2. Services Offered

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Karma's Industry provides residential cleaning services as outlined in our Residential Cleaning Policy, including but not limited to:

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  1. Comprehensive Dusting

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  • Vacuuming

  • Mopping

  • Bathroom Sanitation

  • Wiping Down Surfaces and Taking Out Trash Bags if Needed

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3. Scheduling and Staffing

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Professional Team: All cleaning services will be performed by a team of at least two professional cleaners.

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Appointment Availability:

 

Service appointments are scheduled on a first-come, first-served basis and are subject to availability.

 

4. Payment Terms

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Due Date: Payment is due upon completion of services unless otherwise agreed upon in writing.

Accepted Methods: We accept cash, credit cards, debit cards, bank transfers, and various other payment methods.

 

5. Cancellation Policy

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At Karma's Industry, we understand that plans can change unexpectedly. Our cancellation policy is designed to be flexible while ensuring that our team's time and resources are respected. If you need to cancel your cleaning service appointment, we require at least 24 hours' notice before the scheduled time.

Cancellations made with at least 24 hours' notice will not incur any fees.

Cancellations made less than 24 hours before the appointment will incur a cancellation fee equivalent to 50% of the service cost.

 

This policy helps us manage our schedule efficiently and accommodate other clients in a timely manner. If you have any further questions or need assistance with rescheduling, please don't hesitate to contact our customer service team.

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6. Rescheduling Policy

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Comprehensive Rescheduling Policy

Advance Notice:

Rescheduling requests made more than 48 hours before the scheduled service are free of charge.

Rescheduling requests made within the 48-hour period before the scheduled service will incur a $25 fee.

Contact Procedure: To initiate the rescheduling process, please contact our customer service team promptly. We strongly recommend reaching out as soon as your plans change, ideally at least 48 hours in advance, to avoid any fees and ensure we can accommodate your new schedule effectively.

Appreciation: We appreciate your understanding and cooperation with our rescheduling policy. Thank you for choosing Karma's Industry for your cleaning service needs. Your satisfaction is paramount, and we are unwavering in our commitment to provide the best service possible.

 

7. Client Responsibilities

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Accurate Information: Provide accurate information regarding the property size and condition.

Access: Ensure safe and reasonable access to the property at the scheduled time.

Valuables: Secure or remove any valuable or fragile items prior to service.

 

8. Satisfaction Guarantee

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Feedback Window: If you are not satisfied with any aspect of our service, please notify us within 24 hours.

Resolution Efforts: We will make reasonable efforts to address and correct any issues to your satisfaction.

 

9. Liability Limitations

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Insurance Coverage: Karma's Industry is insured for property damage and liability.

Exclusions: We are not responsible for:

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-Normal wear and tear of items during cleaning.

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-Damage due to improper installation or assembly of items.

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-Loss or damage to unsecured valuables.

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10. Confidentiality and Privacy

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Privacy Commitment: We are committed to protecting your privacy as outlined in our Privacy Policy.

Confidential Use: All client information and property details are kept confidential and used solely for service provision.

 

11. Force Majeure

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Uncontrollable Events: Karma's Industry is not liable for failure to perform services due to circumstances beyond our control, such as natural disasters, severe weather, or other emergencies.

 

12. Amendments

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Right to Modify: We reserve the right to modify these Terms and Conditions at any time.

Effective Date: Changes will be effective immediately upon posting the updated Terms and Conditions on our website or notifying you directly.

 

13. Governing Law

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Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of Missouri.

 

14. Dispute Resolution

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Resolution Method: Any disputes arising from these Terms and Conditions or our services shall be resolved through negotiation or mediation in Missouri.

 

15. Contact Information

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For questions or concerns regarding these Terms and Conditions, please contact us at:

Email: Kcco2025@gmail.com

Phone: (660) 243-3059

 

By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Karma's Industry No-Show Fee Policy

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Last Updated: November 16, 2024

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At Karma's Industry, we are committed to providing exceptional cleaning services and value your time as much as we value our own. To ensure efficient scheduling and availability for all our clients, we have established the following No-Show Fee Policy.

 

Definition of a No-Show

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A "No-Show" occurs when:

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  1. Inaccessibility: Our cleaning team arrives at the scheduled service location at the agreed-upon time, but is unable to access the property because:

    • The client or an authorized person is not present to provide entry.

    • Pre-arranged access methods (e.g., keys, access codes) fail or are not provided.

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  1. Last-Minute Cancellation: The client cancels the appointment less than 2 hours before the scheduled service time without prior notice.

 

No-Show Fee Details

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  1. Fee Amount:

    • A No-Show will result in a fee equivalent to 50% of the scheduled service cost.

  2. Billing:

    • The No-Show Fee will be charged to the payment method on file or included in the next invoice.

  3. Purpose:

    • This fee covers a portion of the costs incurred by our team, including time, transportation, and scheduling impacts.

 

Avoiding No-Show Fees

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To avoid incurring a No-Show Fee, please ensure the following:

  1. Access Arrangements:

    • Be present at the scheduled time and location.

    • If you cannot be present, arrange for a trusted individual to provide access.

    • Provide accurate access codes, keys, or entry instructions prior to the appointment.

  2. Timely Communication:

    • Cancellations: Notify us at least 24 hours before the scheduled service to avoid cancellation fees as per our Cancellation Policy.

    • Rescheduling: Request changes at least 48 hours in advance to avoid rescheduling fees as per our Rescheduling Policy.

 

Emergency Situations

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We understand that unforeseen emergencies can occur. If you experience an emergency that prevents you from keeping your appointment:

  1. Immediate Notification:

  2. Fee Waiver Consideration:

    • We may, at our discretion, waive the No-Show Fee in genuine emergency situations.

 

Repeated No-Shows

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  1. Policy Enforcement:

    • Clients with multiple No-Shows may be required to prepay for future services or may have their service agreements reviewed.

  2. Communication:

    • We will reach out to discuss any scheduling issues and work towards a satisfactory solution.

 

Additional Information

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  1. Agreement to Policy:

    • By scheduling services with Karma's Industry, you acknowledge that you have read, understood, and agree to this No-Show Fee Policy as part of our comprehensive Terms and Conditions.

  2. Policy Updates:

    • We reserve the right to modify this No-Show Fee Policy at any time. Changes will be effective immediately upon posting the updated policy.

 

Contact Us

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For any questions or concerns regarding this No-Show Fee Policy, please contact our customer service team:

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Thank you for choosing Karma's Industry. We appreciate your cooperation and look forward to providing you with exceptional cleaning services.

Karmas Industry Logo

Refund Policy

Terms and Conditions 

Operating Hours

Mon - Fri: 9:30 am - 5:30 pm (Central Time)  ​​


Saturday: Not Open
Sunday: Not Open

Contact

Phone #: (660) 383-3488

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Kcc2025@gmail.com

© 2024 by Karma's Industry

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